Refund & Returns Policy

Last Updated: October 2025

At Pizza House UK, we aim to deliver fresh and high-quality food with every order. However, we understand that issues may occur.

1. Refund Eligibility

• Refunds may be issued only in specific cases, such as:

  • Incorrect or missing items.

  • Poor product quality.

  • Undelivered orders due to our fault.

2. Conditions

• Refund requests must be made within 24 hours of receiving your order.

• Evidence (photo or order details) may be required for validation.

• The final decision for a refund or replacement rests solely with Pizza House UK management.

• Refunds will be processed using the same payment method used during purchase.

3. Delivery Time

• Delivery times may vary based on weather, traffic, or operational circumstances.

• We are not liable for delays beyond our control.

4. AI-Generated Images

• Product images on our website are AI-generated for representation purposes.

• Actual items may look different from the images shown online.

5. Allergies & Special Requests

• Customers must mention any food allergies in the notes section during checkout.

• We are not responsible for reactions or issues arising from undisclosed allergies.

For refund or complaint requests, contact us at:
📧 support@pizza-house.uk
📞 01273077400